TO WHOM IT MAY INTEREST/CONCERN
Bell store located in Rideau centre has customer unfriendly staff, I asked them to verify some information in my account and one of the staff wanted to copy or scan my ID. I have been a bell customer since 1993 and still they don’t know me, because they have transient temporary staff at store locations. Bell group of companies and senior management should use more advanced techniques to authenticate a customer such as biometrics instead of asking for and copying/scanning IDs, to prevent misuse or frauds on customer profiles and IDs.
While I was talking to Bell staff on the phone around 17h30 on November 04 of 2024, it appeared to me as if they consider the equipment was with, I handed the equipment to Purolator on the same day i.e. on October 30 in the afternoon around 14h00 at a staples store in Ottawa and I provided the POD and cancelation numbers to Bell over the phone, but they still think that I have the modem and TV. Bell did not supply TV set. Bell delivered only A Modem, a Fibe TV Box and a remote for the TV Box. So what makes them consider against the fact that it was handed to Purolator. Returning equipment and cancelation of services used to be very straight forward and simple without much questioning or explanation. In the past Bell used to provide a phone set at the start of the services and returning the phone set to the retail outlet implied end of services, no muss no fuss. It was that simple. But now it seems to have become very complicated.
Published by
{(male) Khalid Mahmood}
Ontario DL#: M01684340561220
Ph:(613)413-9812
