TO WHOM IT MAY CONCERN/INTEREST
Presto virtual fare card when purchased using Google wallet is a 24 digit long number, last four numbers of my virtual fare card were
3xxx 0xxx 0000 0xxx 1xxx 7535.
I recently purchased a presto virtual fare card on May 30 of 2024 using google wallet app while I was at the YYZ terminal waiting for my flight to YOW, but did not use it, because I used my previous very old physical cal card in Ottawa at the airport.
Few days later on June 02 of 2024, I reset my phone due a technical glitch and google wallet was not able to restore the virtual presto fare card. However it prompted me to call presto directly to get support in this matter such as to retrieve or transfer.
I was told by the phone support staff on June 02 of 2024 around 16h00 that virtual presto fare cards can not be transferred cannot be retrieved if this happened.
A different method was told to me that virtual card should be purchased using presto app which would link to Google wallet. Should not be purchased direct on the google wallet.
At the end I was told there was nothing they (Presto virtual fare card group) could do anything about it. I would suggest that in such situations they (Presto fare card group) should refund or load it on a physical card as a gesture of good customer service.
Published by
{Khalid Mahmood}
Ph:+1(613)413-9812//+1(289)990-6590
Ottawa ON Canada.
K1G3P2
(This address is my residential address, and I am the genuine Lessee Tenant since August 2023, I pay rent from my own account, this address is not my hiding place.)
