Thank you Canada Post, I finally got the correct keys for my mail box and got access to my mail. Emptied the box which was full of previous uncollected mail and flyers, I have returned the previous letters found in the box to a RPO in the area, I have returned two packages as well to RPO at night around 21h00 found in compartment 2B. Please note that I did not authorize, did not delegate anyone to receive any from Canada Post on my behalf. Posted December 29 of 2022. Updated January 07 of 2023
Suddenly keys stopped working in the mail box assigned to me at my ID address on January 16 of 2022 as was found in the afternoon of the day, which I reported to Canada post to find out if this was due to ice build up inside the lock, or a mechanical malfunction or something else. A service ticket was issued verbally over the phone, which was documented in an email sent to me, and I was told that a Canada Post technician will check the lock to find out the reason for it..
Canada Post staff called me around noon time on January 17 of 2023 while I was waiting at the Wellington bus stop south bound heading home for lunch and to check my mail box. I tried my keys before 13h00, keys did not unlock the box. Something serious.
I would not consider it a secure system or method at all. It has tremendous uncertainty and loop holes built into it. Mail delivery system should be robust. Most of these Canada Post RPOs have mailboxes placed on the premises of the store, that’s where mail should be delivered for those who opt (choose) for mail delivery at the RPO box. Any issues can be dealt with immediately with staff. Or Canada Post should continue with the ancient door to door deliver system. People should be given multiple options to choose from how they want to receive their mail. From legal point of view it is crucial that people get their mail with certainty. By not delivering mail to the owner, some one can create the deception that no one lives there at the address. Another possibility is to deliver the mail and packages to the addressed person in hand. A serious flaw in the system.
Or bring a mail delivery van to the street and people should come out to receive the letters, like coming out for a ice cream vendor in the old days.
I called Canada Post from the civic centre to update them about this lock and key situation, I have no unfreezing kit/supplies, I just relied on weather warm up to unfreeze it, the ticket # issued on Jan 16 for weather related or mechanical malfunction was closed and another ticket was issued.
I have no access to my letters in the box due to a malfunction (key not inserting fuuly) since January 16 of 2023. January 15 was Sunday, did not open the box to check for my mail. Last day I opened the box was January 14 of 2023. First day I opened the box at this address was December 29 of 2022.
One suggestion: Canada Post should consider to use RPO facilities for letter boxes to distribute/deliver mail to it’s customers. Also stop using mechanical lock and key system, rather use Amazon style lockers which operate with smart phones technology, blue tooth, wifi etc.
I received a call from Canada Post regarding the ongoing matter of mail access and letter box unlocking issue as I was getting ready to head out around 08h00. (On 01/24/2023)
Approached the area Member of Parliament on 01/24/2023 to look into this issue, also wrote an email describing the matter, that just after two weeks access to my mail and the mail box, a mechanical malfunction or some other defect caused the box not to open. (Keys not inserting fully to open the box).
In addition to above, also placed an order with Canada Post to hold my mail which costed me $25.71, Canada Post should refund this fee because cause of it is Canada Post itself and hold mail must be effective January 16 of 2023 to protect my mail.
Published by
{Khalid Mahmood}
M01684340561220
Ph:(289)990-6590
10 Conover Crt, Brampton ON L6Y3J5
