Attn: Metrolinx, CIBC and Presto customer Service and other relevant authorities – is this normal – How reliable is loading the Presto card on internet (browser or app). Updated October 12 of 2021 ( Day after, Thanksgiving day)

AND TO WHOM IT MAY CONCERN/INTEREST

(I have a feeling that every time this was done, was done with negative intentions, to generate false alarm. I am not associated with any one in this building or the operators of this building. I did not ask for this address. This issue has something to do with this address or the building).

HAPPENED AGAIN ON 10/09/2021. I Loaded the presto about 15 minutes before boarding the bus, but tapping the card on the fare machined caused negative balance on the presto, I requested the operator to check tbe load as well, I went to the branch of CIBC to find out about the load, called the presto customer service.

bank assigned transaction #128217458629

This must be improved. As soon as money is loaded on the presto should become avaialable to pay for the bus ride.

I have an old presto card (which I have cancelled myself a year ago because presto staff was unable to transfer the smaller (balance +$1.50) to the other card) but presto has no ability to consolidate the balances if some one has more than one card, presto was unable to consolidate my two cards, a cancelled card with +$1.50 balance and a card with -$1.47, if it is system limitation presto staff (supervisor or manager) should have a manual over ride ability and consolidate the smaller balances into one card, manually.

I was told before about a year ago to buy a new card to get $1.50 out of the cancalled card, a very strange solution.

——– Following happened in the past ——

I have been a user of Presto since 2013.

Few times I used internet to load money on Presto. Yesterday on January 31 of 2020 at a balance of CAD $2.04 on my presto I used app on my phone to load my black Presto card (not the green presto card). Money came out of my bank account and bank assigned a number #003112806435 to this transaction./

/Few hours later after loading presto card I used HSR transit and tapped my presto card on presto machine in the bus but money was not loaded on Presto because the display on machine showed a negative number (0.46)/

/I visited HSR office in Down Town Hamilton, I called Presto (incident report # INC 7627735) to find out about it. I Called bank on Saturday morning February 01 of 2020 and I was told by the bank that Presto computer did not complete the transaction to receive the money,I wonder why. Is this normal.Moreover bank told me that it will take many business days before I get my money back either on Presto or in my Bank account. I find this very disturbing to block money for no reason.Presto system is not new and it should work without such errors/glitches.I have a feeling people who donot like technology are trying to sabotage it by manual intervention and discouraging people from using it by creating unpleasant situations.If Presto is causing headaches to customers they should compensate for it. Or replace presto with phone payment system.

Something to think about.

Published by the undersigned

KHALID MAHMOOD (KM) (m0168.org)

خالد محمود ھملٹن اونٹاریو کینیڈا

M01684340561220

plus code 87M265J2+76

Ph:(289)990-6590

2-671 Fennell Ave. East,

Hamilton Ontario L8V1V3 Canada

(correct postal code for my address as assigned by Canada Post is. L8V1V3, it is NOT 3J3).

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