Attn: Metrolinx, CIBC and Presto customer Service and other relevant authorities – is this normal – How reliable is loading the Presto card on internet (browser or app).

I have been a user of Presto since 2013. Few times I used internet to load money on Presto. Yesterday on January 31 of 2020 at a balance of CAD $2.04 on my presto I used app on my phone to load my black Presto card (not the green presto card). Money came out of my bank account and bank assigned a number #003112806435 to this transaction.//Few hours later after loading presto card I used HSR transit and tapped my presto card on presto machine in the bus but money was not loaded on Presto because the display on machine showed a negative number (0.46)//I visited HSR office in Down Town Hamilton, I called Presto (incident report # INC 7627735) to find out about it. I Called bank on Saturday morning February 01 of 2020 and I was told by the bank that Presto computer did not complete the transaction to receive the money,I wonder why. Is this normal.Moreover bank told me that it will take many business days before I get my money back either on Presto or in my Bank account. I find this very disturbing to block money for no reason.Presto system is not new and it should work without such errors/glitches.I have a feeling people who donot like technology are trying to sabotage it by manual intervention and discouraging people from using it by creating unpleasant situations.If Presto is causing headaches to customers they should compensate for it. Or replace presto with phone payment system.Something to think about.

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KHALID MAHMOODخالد محمود ھملٹن اونٹاریو کینیڈاM01684340561220plus code 87M265J2+76Ph:(289)990-65902-671 Fennell Ave. East,Hamilton Ontario L8V1V3 Canada

(correct postal code for my address as assigned by Canada Post is. L8V1V3, it is NOT 3J3).